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Customer Service Manager (Retail Bank) - No Sales Target! Station at Branches! HK$18K-HK$25K

Our client is a famous Retail Banking Group. They are seeking high caliber professionals to join their team:

HK$18K-HK$25K Senior Accounting, Finance Apply Now


  1. Act as the first contact point of customers in a warm and caring manner
  2. Understand customers' needs and direct them to the right area of the branch to ensure their needs are fulfilled during their visits
  3. Evaluate customer preferences and identify opportunities to enhance customer relationship
  4. Drive fast and accurate transaction processing to serve customers in accordance with standard procedures
  5. Manage and enhance service quality in the branch
  6. Keep the branch staff updated on latest product and marketing information
  7. Mobilize the branch staff to cope with changes in traffic and service requirement
  8. Address customers’ dissatisfaction and provide alternatives or solutions


  1. Bachelor degree in business, finance, related field or equivalent experience
  2. Retail Banking experience is highly preferred  
  3. Proven customer service, communications, sales, mathematical, analytical, organizational, and planning skills
  4. Good understanding of the major products or services available in the retail banking industry
  5. Cheerful, self-initiative, stable and customer-oriented;
  6. Result-oriented, enthusiastic, systematic with good communication skills.
  7. Excellent command of written and spoken Chinese and English.
  8. Immediately available is an advantage

For more information, please send your resume complete with cover letter to: yuki.wan@knightrecruits.com 

Data collected will be used for recruitment purposes only. Personal data provided by job applicants will be used strictly in accordance with the Personal Data (Privacy) Ordinance. We regret that only the shortlisted candidates will be notified.

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