Job Duties

• Assist in formulating the training strategies, annual training plans and budgets
• Identify the training needs, design and deliver training to retail and office staff through different training strategies & solutions
• Develop and execute customer service programs, work together with different business units to uplift the brand service level, facilitate frontline staff to achieve the sales and service goals
• Coordinate with different departments in launching new development programs and other organization development initiatives
• Prepare and consolidate statistical report and feedback surveys of training programs/projects
• Take part in ad-hoc projects assigned by the superior

Requirements:

• Bachelor degree or above in Human Resources Management, Training & Development or related discipline
• Minimum 5 years’ of experience in frontline & corporate training in terms of curriculum development, course design and delivery, preferably with experience in Retail or FMCG industry
• Have great passion in training and development, highly motivated, dynamic and proactive
• Possess strong facilitation skills with outgoing & persuasive characters
• Creative mindset in program design & delivery
• Strong problem solving and project management skills
• Proficient in written and spoken English and Chinese; Putonghua is preferable