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Customer Segment Manager (Banking, 5day; HK$40K-43K;13 month guarantee)

Our client is a famous banking group in Hong Kong . They are looking for a CRM Manager to join their growing team:


  1. Drive strategic reports, analyze customer activities and translate into actionable business insights and recommendations to optimize customer journey and relationships 
  2. Work closely with other teams on Customer Journey mapping, marketing program management, deriving gifting strategy to strengthen customer retention and maximizing commercial opportunities
  3. Analyze business trends and consumer insights to initiate and implement marketing plans/product offerings to support business needs
  4. Conduct consumer research for customer understanding Design, monitor, and continuously develop customer journey to retain customer


  1. Degree Holder in Business Administration or Marketing or related discipline 
  2. Minimum 5 years of relevant experience in customer segmentation/management 
  3. Independent, attentive to details, with positive working attitude
  4. Proactive, customer-oriented, with strong interpersonal and communication skills
  5. Fluency in written and spoken in English & Chinese
  6. Strong planning, organization and time management skills
  7. Strong sense of responsibility and able to work under pressure

For more information, please send your resume complete with cover letter to yuki.wan@knightrecruits.com 

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