Responsibilities:

• Drive strategic reports, analyze customer activities and translate into actionable business insights and recommendations to optimize customer relationships 
• Work closely with other teams on Customer Journey mapping, loyalty program management, deriving gifting strategy to strengthen client retention and maximizing commercial opportunities
• Generate and compile post CRM initiatives evaluation and integrate qualitative and quantitative findings for future planning
• Utilize strong data mining, analytical ability to evaluate end-to-end customer experience, marketing campaigns, across online and offline multiple channels and customer touch points. 
• Translate the analysis into meaningful insights for further action plans

Requirements:

• Degree Holder in Statistics or Information Technology or related discipline
• Minimum 6 years of relevant experience in Business Analysis Retail Administration/ Operation (in FMCG or Retail industry is definitely an asset)
• Independent, attentive to details, with positive working attitude
• Proactive, customer-oriented, with strong interpersonal and communication skills
• Proficient in MS Word, Advanced level of Excel (vlookup, pivot table) and PowerPoint 
• Experience in using statistical tools including SQL, SAS or SPSS will be preferred
• Fluency in written and spoken in English & Chinese
• Strong planning, organization and time management skills
• Strong sense of responsibility and able to work under pressure