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Assistant Client Relationship Manager (Property Developer; HK$30K-$34K; 5 Day)

Our client is a large property developer in Hong Kong. They are currently looking for an Assistant CRM Manager to join their growing team. 


Key Responsibilities:

  1. Build and maintain excellent relationships with our customers of all tiers via all possible means of communications (e.g. phone calls, messages, emails)
  2. provide CRM insights and action plans thru data-mining in order to achieve business KPIs and develop sustaining customer database
  3. Frequent contacts with shop teams of all tenants to stay updated with the latest happenings and product launches
  4. Monitor and handle invitation of CRM events/activities
  5. Generate and explore cross selling opportunities to elevate the customer experiences and enhance the reward program
  6. Prepare client data analysis report and come up with insights to evaluate effectiveness of various loyalty initiatives
  7. Manage and handle loyalty club member enquiries and complaints
  8. Work closely with internal stakeholders and external parties in execution of CRM initiatives
  9. Provide administrative and logistics support for various marketing campaigns of the department 


  1. Degree holder in Business Administration, Hospitality, Marketing or related discipline
  2. 6 years of experience in CRM and customer relationship; preferably from luxury retail/hospitality
  3. Strong client facing and relationship management experience
  4. Excellent command in spoken and written English and Chinese; outstanding communication and presentation skills
  5. Highly organized, attention to details, able to work independently and make decisions intelligently
  6. Motivated, creative, dynamic and innovative team player
  7. Candidate with less experience will be considered as CRM Officer

For more information, please send your resume complete with cover letter to yuki.wan@knightrecruits.com

Data collected will be used for recruitment purposes only. Personal data provided by job applicants will be used strictly in accordance with the Personal Data (Privacy) Ordinance. We regret that only the shortlisted candidates will be notified

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