Major duties:

• Oversee day-to-day operations and monitor performance of the retail shops to maximize sales and productivity, manpower efficiency and customer service standard
• Lead and manage the Sales and Operations Team for the profit & loss of the retail shops including setting and monitoring sales target, gross and net margin target, as well as expense control
• Contribute to business plan formulation and be responsible for the implementation of initiatives to grow market share & profitability, enhance quality and brand image.
• Ensure functional teams are working cohesively and effectively in support of business operation and growth.
• Plan and implement shop-opening strategies to ensure new shops are up and running and deliver the expected performance according to plan for supporting the aggressive growth plan  
• Plan the human resource requirements for ensuring a stable and capable workforce to support the business; and implement staff development / succession plan for long-term business development.
• Evaluate and implement modifications to existing operations, systems and procedures to improve efficiency of operations
• Prepare operational analysis, reports and recommendations
• Monitor quality service standards and translate customer requirements into strategies and processes
• Provide counselling, coaching, training and motivating the retail sales staff at shops

Requirements:

• Degree Holder in Business Administration or related discipline
• 8-10 years' relevant experience in Retail Operations with at least 5 years in supervision level, preferably in FMCG, Retail industry
• Independent, attentive to details, with positive working attitude
• Proactive, customer-oriented, with strong interpersonal and communication skills.
• Fluency in written and spoken in Mandarin, English & Chinese
• Strong planning, organization and time management skills
• Strong sense of responsibility and able to work under pressure